Refund policy
Returns & Refund Policy – Blue Coast Boats
At Blue Coast Boats, every item is custom made to order using your boat, your design, and your specifications. Because of this, we are unable to accept general returns or offer refunds for reasons like change of mind or personal preference.
That said, we stand behind our quality 100%.
What qualifies for a replacement or refund
We will gladly replace or refund your order if there is an issue caused on our end, including:
- Misprints or incorrect artwork (not matching your approved proof)
- Laser engraving errors or machine defects
- Damaged items upon arrival
- Manufacturer defects
What does NOT qualify
Because each product is custom, we cannot offer refunds or returns for:
- Change of mind after ordering
- Not liking the design, color, or style after approval
- Minor variations inherent to handmade or engraved products
- Errors that were approved in your final proof
Proof Approval Responsibility
Before production, you will receive a design proof (for applicable products).
By approving your proof, you confirm:
- Spelling, layout, and design are correct
- Boat details and customization are accurate
We print/engrave exactly what is approved.
How to request a replacement
If there’s an issue with your order:
- Email us at orders@bluecoastboats.com within 7 days of delivery
- Include:
- Your order number
- A brief description of the issue
- Clear photos of the product
We’ll review quickly and make it right.
Our commitment
We’re a small, Florida-based business and take pride in every piece we create.
If something isn’t right due to our error, we’ll fix it—no questions asked.